Informations about managing your subscription.

<h3 id="what-is-membership-subscription">What is Membership (subscription)?</h3><p><span id="isPasted" style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Your health, Reinvented. Customizing your routine has never been easier than with Plant People. Experience a bunch of perks including 20% off your repeat order and 10% off storewide after your 3rd delivery (then you become a Premium Member). &#xA0;Subscribe to a product to become a member - learn more here.</span><span style="font-family: Arial,Helvetica,sans-serif;">&#xA0;</span></p><h3 id><br></h3><h3 id="how-do-i-sign-up-for-a-subscription">How do I sign up for a subscription?</h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Your health, Reinvented. Customizing your routine has never been easier than with Plant People. Experience a bunch of perks including 15% off your repeat order and 10% off storewide after your 3rd delivery (then you become a Premium Member).  Subscribe to a product to become a member - learn more here.\n\n&quot;}" style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; font-weight: normal; font-style: normal;">Go to your favorite product page, select Repeat Delivery and add your item to your cart - notice you&apos;re saving 20% per each delivery. Proceed to checkout once you&apos;ve added all desired items to cart and complete your order. Shortly there after you&apos;ll receive you&apos;re first welcome message (if you signed up for emails and SMS updates from us). Enjoy your new daily ritual created for your daily health and well-being.&#xA0;</span></p><h3 id="-1"><br></h3><h3 id="can-i-pause-my-subscription">Can I pause my subscription?</h3><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Yes. Login into your&#xA0;<a href="https://www.plantpeople.co/a/account/subscriptions">account</a>, scroll down to the Manage Your Subscription menu and select either Skip or Set next date or edit frequency. We will also send you a reminder after your first delivery about your management preferences and the provide you additional steps.&#xA0;</span></p><h3 id="-2"><br></h3><h3 id="how-do-i-cancel-my-subscription">How do I cancel my subscription?</h3><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you really want to cancel your subscription login to your account <a href="https://www.plantpeople.co/a/account/subscriptions">here</a> and scroll down to the Manage Your Subscription menu and select Cancel. You will be taken through an exit series with a simple question and offer before finalizing your cancellation.&#xA0;</span></p><h3 id="-3"><br></h3><h3 id="can-i-transfer-my-subscription-to-someone-else">Can I transfer my subscription to someone else?</h3><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Not at this time. We are working on it though, so stay tuned!</span></p><h3 id="-4"><br></h3><h3 id="i-need-to-change-my-delivery-address-how-can-i-do-this">I need to change my delivery address. How can I do this?</h3><p>Yes. Login into your <a href="https://www.plantpeople.co/a/account/subscriptions">account</a>, scroll down to Manage Your Subscription and select Edit. There you will be able to update any account information you will need.&#xA0;</p><p><br></p><p><br></p>

Managing your product subscription

Countries Plant People delivers to, how often we deliver and signing up for tracking info.

<h3 id="where-do-you-deliver-to"><span style="font-size: 24px; color: rgb(0, 0, 0);">Where do you deliver to?</span></h3><p><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">US, Canada, UK,&#xA0;</span><span style="box-sizing: border-box; color: var(--p-text-subdued); min-width: auto; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Brazil, France, Italy, Mexico, Portugal, Spain, Sweden and Switzerland.</span></p><div id="isPasted" style="box-sizing: border-box; color: rgb(32, 34, 35); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; --pc-stack-spacing:var(--p-space-4); align-items: flex-start; display: flex; flex-wrap: nowrap; margin-left: calc(var(--pc-stack-spacing)*-1); margin-top: calc(var(--pc-stack-spacing)*-1); justify-content: flex-start; min-width: auto;"><div style="box-sizing: border-box; flex: 0 0 auto; min-width: auto; margin-left: var(--pc-stack-spacing); margin-top: var(--pc-stack-spacing); max-width: 100%;"><div style="box-sizing: border-box; min-width: auto; margin-right: var(--p-space-4);"><div style="box-sizing: border-box; min-width: auto;"><span style="font-size: 18px;"><br></span></div></div></div><span style="font-size: 18px;"><br></span><span style="font-size: 24px; font-family: Arial, Helvetica, sans-serif;"><strong><span style="color: rgb(0, 0, 0);"><br>How often do you deliver?</span></strong></span></div></div><p><span style="font-size: 16px;">All orders will be shipped within 24 business hours. 95% of all orders will be delivered in 1-3 business days.&#xA0;</span></p><h3 id><br></h3><h3 id="what-if-im-not-home-to-receive-my-delivery"><span style="font-size: 24px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">What if I&apos;m not home to receive my delivery?</span></h3><p>You will receive an email after you complete your order - it will include all your tracking information as well as updates on the latest updates with your package location. Sign up for texts to get the latest on your in-route package, tracking info, exclusive sneak peeks and private sales.<a href="https://www.plantpeople.co/pages/lets-text"><strong><span style="color: rgb(65, 168, 95);">&#xA0;Let&apos;s text.</span></strong></a><strong><span style="color: rgb(65, 168, 95);"><a href="https://www.plantpeople.co/pages/lets-text"></a></span><span style="color: rgb(62, 77, 52);">&#xA0;</span></strong></p>

Delivery Information

<h3 id="return-refund--exchange-policy">Return, refund &amp; exchange policy.</h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:226,&quot;2&quot;:{&quot;5&quot;:1}}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Plant People has a 30-day money back guarantee. If you are dissatisfied with your purchase, you can send it back within 30 days and we will issue a refund or an exchange. As per policy, you are responsible for shipping costs. If you are a subscriber, you must cancel 3 days prior to your scheduled shipment. &quot;}" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: normal; font-style: normal;"><span style="font-weight: normal; font-style: normal;">Plant People has a <strong>30-day</strong> money-back guarantee.&#xA0;</span><span style="font-weight: bold; font-style: normal;">If you are a subscriber, you must <u>cancel 3 days prior to your scheduled shipment</u>.&#xA0;</span></span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&#xA0;</span></p><h3 id><br></h3><h3 id="can-i-returnexchange-an-item-if-i-change-my-mind">Can I return/exchange an item if I change my mind?</h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Refer to the above policy.&#xA0;</span></p><h3 id="-1"><br></h3><h3 id="do-you-offer-refunds">Do you offer refunds?</h3><p><span id="isPasted" style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you are dissatisfied with your purchase, you can send it back within&#xA0;</span><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">30 days</strong><span style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we will&#xA0;</span><u style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">issue a&#xA0;</u><u style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">refund&#xA0;</u><u style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">or an exchange</u><span style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. As per policy, you are responsible for shipping costs.</span></p><h3 id="-2"><br></h3><h3 id="i-received-the-wrong-items-what-do-i-do">I received the wrong items. What do I do?</h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:67,&quot;2&quot;:{&quot;5&quot;:1,&quot;6&quot;:1}}&#xEE10;{&quot;1&quot;:77}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please reach out to Hi@plantpeople.co or Support@plantpeople.co or click here to contact a team member. &quot;}" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: normal; font-style: normal;"><span style="font-weight: normal; font-style: normal;">Please reach out to Support@plantpeople.co or&#xA0;</span></span><strong><span style="color: rgb(65, 168, 95);"><a href="mailto:support@plantpeople.co?subject=I%20Received%20the%20Wrong%20Items"></a></span></strong><span data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:67,&quot;2&quot;:{&quot;5&quot;:1,&quot;6&quot;:1}}&#xEE10;{&quot;1&quot;:77}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please reach out to Hi@plantpeople.co or Support@plantpeople.co or click here to contact a team member. &quot;}" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: normal; font-style: normal;"><span style="color: rgb(65, 168, 95);"><strong><a href="mailto:support@plantpeople.co?subject=I%20Received%20the%20Wrong%20Items"></a></strong></span><span style="font-weight: bold; font-style: italic; color: rgb(65, 168, 95);"><strong><a href="mailto:support@plantpeople.co?subject=I%20Received%20the%20Wrong%20Items">click here</a></strong></span></span><span data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:67,&quot;2&quot;:{&quot;5&quot;:1,&quot;6&quot;:1}}&#xEE10;{&quot;1&quot;:77}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Please reach out to Hi@plantpeople.co or Support@plantpeople.co or click here to contact a team member. &quot;}" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; font-weight: normal; font-style: normal;"><span style="font-weight: normal; font-style: normal;">&#xA0;to contact a team member.&#xA0;</span></span></p>

Returns & Exchanges

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>Visa, Mastercard, American Express and Discover. This includes JCB and Apple Pay. For more information please refer to our <a href="https://www.plantpeople.co/pages/terms-conditions">Terms &amp; Conditions page</a>.&#xA0;</p><p><br></p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Not at this time but we are working on it!</span></p><h3 id><br></h3><h3 id="do-you-offer-layby"><strong>Do you offer Layby?</strong></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Not at this time.&#xA0;</span></p><h3 id="-1"><br></h3><h3 id="are-there-any-surcharges"><strong>Are there any surcharges</strong></h3><p>No.&#xA0;</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p><a href="https://www.plantpeople.co/pages/terms-conditions"><span style="color: rgb(65, 168, 95);">Refunds typically take 3-5 business days</span></a> depending on your bank. Check with your individual bank to confirm the timeframe to expect.&#xA0;</p><p><br></p><h3 id="do-you-offer-gift-receipts"><strong>Do you offer gift receipts?</strong></h3><p>No but we do offer refunds.&#xA0;</p>

Managing Payments

<h3 id="do-you-offer-gift-cards">Do you offer gift cards?</h3><p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Give the gift of green this holiday season. Our evergreen (yep, the funds never expire!) Plant People digital gift cards let you choose your preferred amount. It gets better: when you purchase a gift card, we plant a tree and when your lucky friend uses their gift card, we plant a second tree! Now that&#x2019;s a win-win-win.&quot;}" style="font-size: 16px; font-family: Calibri, Arial; font-weight: normal; font-style: normal;">Short answer - yes! Give the gift of green this holiday season. When you purchase a gift card, we plant a tree and when your lucky friend uses their gift card, we plant a second tree! Now that&#x2019;s a win-win-win.</span><span style="font-size: 16px;">&#xA0;</span></p><p><br></p><h3 id="how-long-are-gift-cards-valid-for"><strong><span style="color: rgb(0, 0, 0);">How long are gift cards valid for?</span></strong></h3><p><span id="isPasted" style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our never-expiring digital gift cards are the perfect gift to share with your loved ones!&#xA0;</span><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">&#xA0;<br></span></p><p><br></p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong><span style="color: rgb(0, 0, 0);">Can I exchange a gift card for cash?</span></strong></h3><p><span style="font-family: Arial,Helvetica,sans-serif;">Nope. We don&apos;t allow cash back, gift receipts or store credits.&#xA0;</span></p>

Gift Cards

We totally get it—sometimes plans change, and you might want to cancel an order after it’s been placed. If your order has already shipped, we’re unable to cancel it since it’s already in transit. But don’t worry, we’ve still got options!. 1. Wait for

<p id="isPasted">We totally get it&#x2014;sometimes plans change, and you might want to cancel an order after it&#x2019;s been placed. If your order has already shipped, we&#x2019;re unable to cancel it since it&#x2019;s already in transit. But don&#x2019;t worry, we&#x2019;ve still got options!</p><h4 id="heres-what-you-can-do"><strong>Here&#x2019;s what you can do:</strong></h4><p><strong>1. Wait for your order to arrive:</strong><br>Once it&#x2019;s delivered, you&#x2019;re welcome to return any unopened products in their original condition for a refund.</p><p><strong>2. Start a return:</strong></p><div data-block="true" data-editor="a2ga9" data-offset-key="aug1s-0-0" id="isPasted"><div data-offset-key="aug1s-0-0"><span data-offset-key="aug1s-0-0" style=" text-decoration: underline;"><span data-text="true">Per our refund / return policy listed on our&#xA0;</span></span><a href="https://www.plantpeople.co/pages/faq" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aug1s-1-0" style=" text-decoration: underline;"><span data-text="true">FAQ Page</span></span></a><span data-offset-key="aug1s-2-0" style=" text-decoration: underline;"><span data-text="true">, customers are responsible for return shipping costs.</span></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="4mifv-0-0"><div data-offset-key="4mifv-0-0"><span data-offset-key="4mifv-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="1c2u3-0-0"><div data-offset-key="1c2u3-0-0"><span data-offset-key="1c2u3-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="97igh-0-0"><div data-offset-key="97igh-0-0"><span data-offset-key="97igh-0-0"><span data-text="true">Please return your products to the Plant People address below:&#xA0;</span></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="a4rsc-0-0"><div data-offset-key="a4rsc-0-0"><span data-offset-key="a4rsc-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="976b1-0-0"><div data-offset-key="976b1-0-0"><span data-offset-key="976b1-0-0"><span data-text="true">RECEIVING</span></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="1fimk-0-0"><div data-offset-key="1fimk-0-0"><span data-offset-key="1fimk-0-0"><span data-text="true">Manifest Commerce&#xA0;</span></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="2jkr1-0-0"><div data-offset-key="2jkr1-0-0"><span data-offset-key="2jkr1-0-0"><span data-text="true">912 Flustern Rd.&#xA0;</span></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="endjl-0-0"><div data-offset-key="endjl-0-0"><span data-offset-key="endjl-0-0"><span data-text="true">Bldg. 2</span></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="8ebac-0-0"><div data-offset-key="8ebac-0-0"><span data-offset-key="8ebac-0-0"><span data-text="true">San Marcos, TX 78666</span></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="dd6uj-0-0"><div data-offset-key="dd6uj-0-0"><span data-offset-key="dd6uj-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="4dmtc-0-0"><div data-offset-key="4dmtc-0-0"><span data-offset-key="4dmtc-0-0"><span data-text="true">Once you&apos;ve purchased your shipping label, please email us the carrier name and tracking number at&#xA0;</span></span><a href="https://plantpeople.gorgias.com/app/ticket/186985041" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="4dmtc-1-0"><span data-text="true">support@plantpeople.co</span></span></a><span data-offset-key="4dmtc-2-0"><span data-text="true">.</span></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="30tgu-0-0"><div data-offset-key="30tgu-0-0"><span data-offset-key="30tgu-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="4dhn1-0-0"><div data-offset-key="4dhn1-0-0"><span data-offset-key="4dhn1-0-0"><span data-text="true">Refunds will be issued once the return is received and may take 2-10 business days to reflect.</span></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="bdiih-0-0"><div data-offset-key="bdiih-0-0"><span data-offset-key="bdiih-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="36qir-0-0"><div data-offset-key="36qir-0-0"><strong><span style="color: rgb(226, 80, 65); font-size: 16px;">If we do not receive return tracking information via email your return WILL NOT be refunded.</span></strong><span data-offset-key="7silj-0-0" style="color: rgb(226, 80, 65);"><br data-text="true"></span></div></div><div data-block="true" data-editor="a2ga9" data-offset-key="9alaf-0-0"><div data-offset-key="9alaf-0-0"><span style="color: rgb(226, 80, 65);"><br></span></div></div><p><span style="color: rgb(0, 0, 0);"><strong> Need help with a subscription?</strong><br>If this was part of your subscription and you&#x2019;d like to adjust future shipments&#x2014;whether that&#x2019;s changing the frequency, skipping a month, or updating your product selection&#x2014; you can log into your subscription account </span><span style="color: rgb(44, 130, 201);"><a href="https://www.plantpeople.co/a/account/login">here.</a></span><span style="color: rgb(0, 0, 0);"><a href="https://www.plantpeople.co/a/account/login">.</a></span></p>

What should I do if I want to cancel an order that has already shipped?

Send us an email to reach our customer support team at support@plantpeople.co. 

If you need to reach membership support, please email us at membercare@plantpeople.co.